Professional Summary

IT professional with 8+ years in technical support and systems administration. Skilled in troubleshooting hardware/software, implementing technology projects, and managing networks for businesses and non-profits. Strong record in disaster response and instruction. Clear communication and leadership.

Core Competencies

  • Hardware, software, networks, structured cabling
  • Complex incident diagnosis; remote support
  • Information security protocols
  • Team leadership & training in high-pressure environments
  • Clear bilingual communication & cross-cultural collaboration

Experience

Filling & Packaging Operator II – STERIS , St. Louis, MO — Sep 2025–Present

Filling & Packaging.

Freelance IT Consultant, St. Louis, MO — May 2024–Present

  • Technical support for individuals/SMBs; tailored solutions
  • Install & configure equipment, cabling, Wi-Fi; preventive maintenance
  • Remote assistance and user training

Technical Support Specialist – Tier II — EPS (Finning), Santa Cruz, Bolivia — Dec 2015–Jul 2023

  • Administered networks, servers and comms systems (high availability)
  • L2 support (hardware/software/connectivity) on-site & remote
  • Network upgrades, security measures; vendor coordination
  • Documented incidents and preventive actions

Education & Certifications

  • Network & Telecommunications Engineering coursework (UAGRM) – 120.5 US semester credits (SpanTran)
  • OCI AI Foundations (2025); CompTIA Security+ (2024); ARC First Aid/CPR/AED (2024, exp. 2026)
  • OSHA SST (50h, 2023); Emergency Vehicle Operator (2021); Vertical Rescue (2020); SAR Responder (2014–2017)

Volunteer

  • American Red Cross (Oct 2023–Present): logistics, emergency vehicle operator, outreach & preparedness.
  • Fundación de Bomberos (2019–Present): firefighting, rescue ops, safety protocols & instruction.
  • SAR-FAB (2015–2017): search & rescue missions; evacuations; first aid; logistics.

Contact

Linkedin: https://www.linkedin.com/in/luis-manuel-vallejos-quispe/